Registered address service - $20 per month!

Do you need a Registered Office Address or virtual office address for your company that meets ASIC requirements by being open to the public? At $20 per month, we have the lowest price in Sydney for a registered address service, and the lowest price in Australia for a monthly subscription. Please note that some low-cost registered address providers do not have standard opening hours, so they cannot provide a legally compliant service.

Most other registered address providers only offer scanning of mail, but you can elect to collect your letters from our shop (with a 24/7 pickup option) or have your mail forwarded to you via Australia Post.

Businesses that meet our eligibility requirements and purchase a Registered Office Address subscription can use our address at 83 Princes Highway, St Peters in Sydney's Inner West as their registered address with ASIC, the ACNC, the Australian Taxation Office, etc. Businesses can also use our address on their business cards. One subscription covers up to four company names, subject to the monthly item limits explained below. 

Do you already have an account with us, and wish to vary or cancel your service? Log in here.

Who is eligible to use our service?

We serve customers who wish to use our street address as:

  • the ASIC registered address for their company if it is incorporated in Australia (subject to the exclusions below)
  • the registered address for a Co-operative or Association registered in Australia
  • the mailing address for a sole trader business, or
  • their personal address.

We do NOT offer our service to:

  • businesses that wish to interact with us through an agent
  • businesses that wish to use our address on their product packaging
  • businesses that want to use our address as their "Principal Place of Business"
  • companies, associations, or cooperatives that are registered overseas
  • trusts, including corporate trusts
  • subsidiary companies
  • customers seeking an address for handling correspondence associated with a current or anticipated court case.

Compliance with Anti-Money Laundering and Counter-Terrorism Laws

Circle Paints is legally obligated to perform identity checks on customers who are using our address as the registered address for a company, and also to confirm that the customer is connected to the business that mail will be sent to. 

We will not store copies of your identification documents, and we are happy to do identity verification via a video call via WhatsApp where you show us your identity documents on screen should you prefer this to emailing documentation or sharing it another way.

Circle Paints is also legally obligated to make a "Suspicious Matter Report" to AUSTRAC if we form a reasonable suspicion that any customer is linked to money laundering, terrorism financing, tax evasion, or other serious crimes.

How does the service work?

Once you have checked that your type of business is eligible for our service, you can place your subscription order online. Please leave a note with your subscription purchase naming the company name/s that mail may be addressed to, as well as the name of any person who correspondence may be addressed to.

When you purchase your subscription, you will be asked to provide payment details that enable us to debit you monthly for our service. As explained below, you are able to log in to your account at any time via a one-time passcode and cancel or vary your service.

If you are concerned that we may deem your business ineligible for service, please send us a message before placing your order and we will review your situation and advise whether we are willing to provide a service to you.

When you purchase a subscription, we assume that you will be willing to complete our identity checks, so we will establish your account within 24 hours (service available Monday to Friday). Once set up, you can record our street address as your company address and we will commence handling your company’s mail. We will commence the identity check process within the first week after you purchase your subscription.

Your subscription option will provide us with default instructions for handling of your mail items. 

Subscription options for default handling of mail are set out below. Each option has a hyperlink that takes you to the relevant subscription page:

  1. Mail collection default - We will notify you when mail arrives for you and you can collect it from our shop (either during opening hours or from our after-hours lockbox). Click here to purchase.
  2. Mail scanning default - Authorise us to open your mail and scan the contents and email them to you, and you then advise us by email whether you wish to collect the item or have us dispose of it. Click here to purchase.
  3. Mail forwarding default - Be advised by email that an item for you has been received and it will be forwarded via Australia Post to an address you specify. You will be billed monthly for additional postage. Click here to purchase.

When we receive an item addressed to you, we will handle your mail in line with your instructions unless you ask us to treat any item differently, or until you give us a new default instruction for mail handling.

Frequently Asked Questions

Is there an additional charge for forwarding my mail to me?

There is no additional charge for scanning and emailing your letters to you, provided you do not exceed the monthly item cap and monthly included pages cap explained below. There is no additional charge for mail collection.

If you want your physical mail items forwarded we have to pay additional postage, so  additional charges apply. We charge $2.50 per item for forwarding of a standard letter to an address within Australia.  For a non-standard letter, or a parcel, or where you request forwarding to an address outside of Australia, the additional charge will be the Australia Post postage cost plus 10%.

How do I update or cancel my subscription?

You can log in to your account. and you can pause, restart, or cancel your service at any time, as well as update payment details and retrieve invoices. After you have paused or cancelled your subscription you will not be charged again without your consent. Please note that there is no partial refund if you cancel your service part-way through a month. 

Log in here for self-service of your subscription. If you have difficulty navigating the self-service account management option, we are happy to vary or cancel your subscription for you. Just send us an email.

Can I use your address for my Google Maps listing?

No, you cannot use our address for Google Maps. Google Maps listings are used by people visiting your business, and they won't find you there if they drive to our shop.

However, there is no problem with you having one address (such as ours) as your registered business address, then another location listed as your Google Maps Address (wherever it is that your clients come to you).

Do you provide a phone answering service?

No, we do not offer this service. There are several other businesses offering affordable phone answering services.

Do I have to sign a contract?

No. This is an online monthly subscription, and you are deemed to accept the terms of service set out on this page if you purchase our subscription. However, if you do not complete our mandatory identity checks in a timely manner, your subscription will be cancelled.

Pricing and conditions of service

Your subscription fee of $20 per month covers includes collection or scanning and emailing of:

  •          10 items of mail in your first month, and
  •           5 pieces of mail each month after that.

We appreciate that in the first month following company establishment there is a higher than usual number of letters from ASIC, Netregistry, the ATO, etc.

Details of the reasonable usage cap
Your $20 monthly subscription covers:

  • 10 items in the first month and 5 items per month for the second month onward, and
  • a maximum of 30 pages of document scanning in any month is included in your service.

Each letter or other item exceeding the monthly cap is charged at $2.50 per item. For "Mail scanning default" customers, each scanned page that exceeds the included limit is charged at 50 cents per additional page.

Our pricing structure makes our service very affordable for most businesses, but unsuitable for those that receive a large volume of mail.

We offer month by month billing and you can cancel at any time. Following expiry of the month you have paid for, your mail will be returned to sender. If your subscription payment fails we will advise you via email. If your payment owing is not made in full within 1 month after it falls due we will advise you by email that your service has been suspended and we will start returning your mail to sender.

Unfortunately, we are not able to offer our address for a Google Maps listing or provide telephone answering services.

Please note that you must not use our Registered Office Address service in connection with any unlawful, fraudulent, misleading, deceptive, or prohibited activity. You agree that if you undertake any regulated activity you will ensure that you hold all required licences, permits, registrations, or approvals.

What if your subscription is no longer current?

If your monthly subscription payment fails, Shopify will reattempt payment on each of the following three days.

If none of those payment attempts succeed, your subscription will be paused indefinitely. That means you are no longer authorised to use our address as your registered address.

If you have difficulty making a subscription payment, please get in touch immediately and we can take a manual payment for the missed month, then you can go online and reactivate your subscription. If you have difficulty with the reactivation process, we can cancel your subscription and you can purchase a fresh one.

If you have not reached out about your paused subscription, we will contact you via email to check that you intended to pause your subscription. If you do not reply, we will check whether our address is still registered with ASIC as your company address. If it is still in use, we will contact you again by email, and also by phone if you have provided a phone number, and give you a final opportunity to remedy your arrears.  

It is a legal requirement for you to keep your registered address up to date with ASIC. If you have not restarted your subscription, we will advise ASIC that your registered address is not current.

Additional information

You can read our Privacy Policy here.