Circle Paints Privacy Policy
Updated June 2025
About us
Circle Paints Limited (ABN 65 662 646 942) is a Registered Charity and Company Limited by Guarantee.
Our street address is 83 Princes Highway, St Peters NSW 2044.
Our email address is hello@circlepaints.org.au
About this Policy
This Privacy Policy is intended to help you understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy.
What information do we collect?
We collect information from customers for the purpose of:
- processing credit and debit card payments, including reducing risk of fraud
- tracking items purchased for the purpose of future refunds or exchanges
- being able to contact you if you accidentally leave our shop with the wrong item
- distributing newsletters about our social enterprise.
We do not retain your credit or debit card details when you make a purchase.
How is your information collected?
We collect your personal information when you:
- place an order through our website,
- place an order in store and choose to receive a receipt for your purchase, or
- send us an email or receive an email from us.
How is your information stored?
Your account information is stored in our cloud-based Shopify e-commerce system, and emails from you are stored in our email account with Webcentral and in Gmail.
How is your information used? Do we disclose your information?
Only Circle Paints team members have access to your information and we only use your information for the purpose of managing your past or future purchases from us.
We would not disclose your information to others unless compelled by law to do so. If we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
How can I access and update my information?
Please email us if you would like to know what information we currently hold about you and we will provide a complete response within 3 business days.
You can email a request for your information to be deleted from Shopify and/or our email accounts and we will action this request within 3 business days.
Please also advise us if your account details are incorrect and we will correct the error within 3 business days.
Complaints and concerns about storage and use of personal information
If you have any complaint or concern about the storage or use of your personal information, please email us at hello@circlepaints.org.au, noting in the email subject line “Attention - Managing Director, Circle Paints” We would appreciate if you included a suggestion about how we can best address your concern.
Your email will receive a response within five working days and we will attempt to address your concern to your satisfaction. We may request further information from you if we do not have enough information to understand or address your complaint or concern.
If you are not satisfied with our response to your complaint or concern, we will gladly participate in a conciliation with the NSW Privacy Commissioner or with the Office of the Australian Information Commissioner at your election.